--- title: Payment, Deposit & Cancellation Policy | Maroubra Dental description: Our payment, deposit and cancellation policy at Maroubra Dental Clinic — clear terms for appointments, fees and rescheduling. --- [Skip to content](https://maroubradentalclinic.com.au/payment-deposit-and-cancellation-policy#main-content) ## We will be taking a break on 6 and 7 October and return on the 8 October! We wish you all a good long weekend! 😊 [![MDC header logo](https://maroubradentalclinic.com.au/hs-fs/hubfs/MDC%20header%20logo.png?width=1348&height=300&name=MDC%20header%20logo.png)](https://maroubradentalclinic.com.au/) - [Services](https://maroubradentalclinic.com.au/services) - [Contact Us](https://maroubradentalclinic.com.au/contact) - [About Us](https://maroubradentalclinic.com.au/about) Open main navigation Close main navigation - [Services](https://maroubradentalclinic.com.au/services) - [Contact Us](https://maroubradentalclinic.com.au/contact) - [About Us](https://maroubradentalclinic.com.au/about) [Make an Appointment](https://maroubradentalclinic.com.au/make-an-appointment) [Call us 02 8789 2177](https://maroubradentalclinic.com.au/contact) > # Payment, Deposit and Cancellation Policy > > > > > > Our terms regarding payment, deposits and cancellation policy. ## Payment Policy Payment is required in full on the day of the treatment.   We have various payment methods available such as **cash, EFTPOS, credit card** (Visa, Mastercard and AMEX only), **health fund claims** through **HICAPS and Medicare for CDBS.** **ALL HEALTH FUNDS ARE WELCOME.** We understand that sometimes, times can be tough financially.  If you are concerned about this, [please give our practice a call](tel:+4733378901) ***prior*** to your appointment so we can discuss what options you have.   | ![mastercard-26149](https://maroubradentalclinic.com.au/hs-fs/hubfs/mastercard-26149.png?width=302&height=235&name=mastercard-26149.png) | ![Visa\_2021 logo](https://maroubradentalclinic.com.au/hs-fs/hubfs/Visa_2021%20logo.png?width=4167&height=1353&name=Visa_2021%20logo.png) | ![HICAPS Logo](https://maroubradentalclinic.com.au/hs-fs/hubfs/HICAPS%20Logo.png?width=387&height=55&name=HICAPS%20Logo.png) | | --- | --- | --- | | ![American\_Express\_logo\_(2018)](https://maroubradentalclinic.com.au/hs-fs/hubfs/American_Express_logo_(2018).png?width=238&height=237&name=American_Express_logo_(2018).png) | ![Medicare\_Australia\_logo](https://maroubradentalclinic.com.au/hs-fs/hubfs/Medicare_Australia_logo.png?width=1389&height=381&name=Medicare_Australia_logo.png) [Child Dental Benefits Schedule only](https://www.servicesaustralia.gov.au/child-dental-benefits-schedule) | |     ## Deposits We require a deposit for online booking, new patients booking and certain long appointments to guarantee your appointment, as well as for extensive procedures that involve laboratory work or sedation (as this entails an appointment for a sedationist to attend). At times we will request a deposit from you to secure an appointment which will be up to staff discretion. Deposit amounts will vary according to your procedure. The deposit amounts will be held as a credit in your patient account and will go towards your treatment. However, please note that our cancellation policy still applies for failure to attend your appointment, so please be mindful of the confirmation process that we have.   ### **Cancellation Policy** Your appointment is a time allocated exclusively for you.  Our team prepares for your treatment prior to your arrival so that everything will run smoothly while you're on the dental chair.  We do understand that time is precious and life gets busy, however, we require a **24-hour cancellation notice** so that we can reallocate your appointment time to any waiting or emergency patients. If you need to cancel your appointment: - Please call us on [(02) 8789 2177](tel:+4733378901) - Text us on +61489084003 - **please note do not call this number as it doesn't accept voice calls**. - We require a minimum of 24 hours notice. As we confirm appointments 48 hours prior via SMS and a follow-up phone call the day before (if we did not receive your SMS reply), your appointment remains your responsibility to attend or reschedule at least 24 business hours in advance. **Late notice or failure to attend your appointment may incur a cancellation penalty.** Cancellations with less than 24 hours notice or FAILURE TO ATTEND WITHOUT NOTICE incur a short notice cancellation fee of $50 at the discretion of management. Cancellation Fees are non-refundable. ### **Late Attendance** - We strive to maintain punctual schedules to accommodate all patients. - If you are running late, please call ahead and advise us. We will try our best to accommodate you. - Arriving more than **10 minutes late** without any notice can be seen as a failure to attend, and your appointment may not be undertaken. This will be at the dentist’s discretion on the day.   ### Need to talk to someone or ready to go? Call us 02 8789 2177 [Make An Appointment](https://maroubradentalclinic.com.au/make-an-appointment) #### OPENING HOURS | Monday | 9am to 6pm | | --- | --- | | Tuesday | Closed | | Wednesday | 9am to 6pm | | Thursday | 9am to 6pm | | Friday | 9am to 6pm | | Saturday | Closed | | Sunday | Closed | | Public Holidays | Closed | #### SIGNATURE DENTISTRY - [Invisalign](https://maroubradentalclinic.com.au/services/maroubra-invisalign) - [Cosmetic Dentistry](https://maroubradentalclinic.com.au/services/maroubra-cosmetic-dentistry) - [Dental Implants](https://maroubradentalclinic.com.au/services/maroubra-dental-implants) - [Dental Veneers](https://maroubradentalclinic.com.au/services/maroubra-veneers) - [Tooth Whitening](https://maroubradentalclinic.com.au/services/maroubra-tooth-whitening) #### RESTORATIVE DENTISTRY - [Dental Crowns](https://maroubradentalclinic.com.au/services/maroubra-crowns) - [Dental Bridges](https://maroubradentalclinic.com.au/services/maroubra-bridges) - [Root Canal](https://maroubradentalclinic.com.au/services/maroubra-root-canal) #### GENERAL DENTISTRY - [Scale and Clean](https://maroubradentalclinic.com.au/services/maroubra-scale-and-clean) - [Extractions](https://maroubradentalclinic.com.au/services/maroubra-extractions) - [Orthodontics (braces)](https://maroubradentalclinic.com.au/services/maroubra-orthodontics) - [Gum Disease](https://maroubradentalclinic.com.au/services/maroubra-gum-disease) - [Wisdom Teeth](https://maroubradentalclinic.com.au/services/maroubra-wisdom-teeth) - [Fillings](https://maroubradentalclinic.com.au/services/maroubra-fillings) - [Emergency Dental](https://maroubradentalclinic.com.au/services/maroubra-emergency-dental) #### [MAROUBRA DENTIST](https://maroubradentalclinic.com.au) #### CONTACT US - [02 8789 2177](Tel:02%208789%202177) - [2/88 Garden St, Maroubra, 2035](https://maps.app.goo.gl/UJjcDuBD4jVx5D6PA) - [Email us](mailto:reception@maroubradentalclinic.com.au) - [Tour our Clinic](https://maroubradentalclinic.com.au/clinic-gallery) - [Meet our Team](https://maroubradentalclinic.com.au/about) © Copyright 2026 · Maroubra Dental Clinic · All Rights Reserved · [Deposit and cancellation policy](https://maroubradentalclinic.com.au/payment-deposit-and-cancellation-policy) ![smile with confidence email](https://maroubradentalclinic.com.au/hs-fs/hubfs/smile%20with%20confidence%20email.png?width=220&height=39&name=smile%20with%20confidence%20email.png)   [facebook-f icon](https://www.facebook.com/maroubradentalclinic/) [instagram icon](https://www.instagram.com/maroubradentalclinic/) ```json { "@context" : "https://schema.org", "@id" : "https://maroubradentalclinic.com.au/payment-deposit-and-cancellation-policy#breadcrumb", "@type" : "BreadcrumbList", "itemListElement" : [ { "@type" : "ListItem", "item" : "https://maroubradentalclinic.com.au/", "name" : "Home", "position" : 1 }, { "@type" : "ListItem", "name" : "Payment, Deposit & Cancellation Policy", "position" : 2 } ] } ``` ```json { "@context" : "https://schema.org", "@id" : "https://maroubradentalclinic.com.au/payment-deposit-and-cancellation-policy#webpage", "@type" : "WebPage", "about" : { "@id" : "https://maroubradentalclinic.com.au/#dentist" }, "breadcrumb" : { "@id" : "https://maroubradentalclinic.com.au/payment-deposit-and-cancellation-policy#breadcrumb" }, "description" : "Our payment, deposit and cancellation policy at Maroubra Dental Clinic — clear terms for appointments, fees and rescheduling.", "isPartOf" : { "@id" : "https://maroubradentalclinic.com.au/#dentist" }, "name" : "Payment, Deposit & Cancellation Policy | Maroubra Dental", "url" : "https://maroubradentalclinic.com.au/payment-deposit-and-cancellation-policy" } ```